Terms & Conditions

for Golden Casa Guest House

Last updated: 29 September 2026

Guest Responsibility & Duty of Care

Guests are expected to conduct themselves with due care, consideration, and respect for the property, staff, and other guests at Golden Casa Properties (Pty) Ltd. Guests are required to adhere to all posted house rules, health and safety guidelines, and reasonable instructions provided by management or staff.

Personal Belongings & Security

Golden Casa Properties (Pty) Ltd provides reasonable security measures on the premises. However, guests remain solely responsible for the safety and security of their personal belongings, valuables, cash, vehicles, and personal items. Golden Casa Properties (Pty) Ltd, its directors, officers, employees, agents, and representatives accept no liability or responsibility for any loss, theft, damage, or destruction of personal property, regardless of cause.

Property Damage & Financial Liability

Guests will be held personally and financially liable for any loss, breakage, damage, or destruction caused to the premises, buildings, furniture, fittings, equipment, linen, or amenities resulting from negligent, intentional, reckless, or willful acts or omissions by the guest or their visitors. Golden Casa Properties (Pty) Ltd reserves the right to charge the guest’s credit card or invoice the guest directly for repair, replacement, or specialized cleaning costs incurred.

Swimming Pool Safety & Risk Acknowledgement

Use of the swimming pool and surrounding pool area is strictly at the guest’s own risk.

No Lifeguard On Duty: Guests acknowledge that no lifeguard is on duty.
Child Supervision: Minors and children must be actively supervised by a responsible adult at all times when in or near the pool area.
Safety Rules: Diving, running, glass containers, and unsafe behavior in or around the pool area are strictly prohibited.
Indemnity: Golden Casa Properties (Pty) Ltd accepts no liability for injury, drowning, death, or loss sustained in or around the swimming pool.

Parking & Vehicle Safety

On-site parking is provided as a courtesy to guests.

Vehicles are parked entirely at the owner’s risk.
Golden Casa Properties (Pty) Ltd accepts no liability for damage, theft, break-ins, collision, or loss involving vehicles, motorcycles, trailers, or their contents parked on or near the property.

Interruption of Municipal & Utility Services

Golden Casa Properties (Pty) Ltd shall not be held liable for any disruption, failure, or interruption of municipal or third-party utility services, including but not limited to electricity (load shedding/power outages), water supply, internet/Wi-Fi services, television streaming/DSTV, or municipal infrastructure failures beyond reasonable control. While reasonable efforts will be made to minimize inconvenience, no refunds, discounts, or compensation will be provided for service interruptions beyond the property’s control.

Guest Misconduct, Disturbance & Eviction

Golden Casa Properties (Pty) Ltd reserves the right to terminate accommodation immediately and require a guest or visitor to vacate the premises, without refund or compensation, in the event of:

Excessive noise, disturbance, or nuisance to other guests or neighbors.
Illegal activities, dangerous behavior, or possession of unlawful substances.
Verbal, physical, or abusive behavior toward staff, management, or other guests.
Non-compliance with property rules or safety instructions.

Force Majeure & Limitation of Liability

Golden Casa Properties (Pty) Ltd, its directors, employees, and agents shall not be liable for non-performance, delays, loss, injury, damage, or cancellation resulting from events of Force Majeure, including acts of God, extreme weather, natural disasters, fires, floods, civil unrest, strikes, government restrictions, epidemics, pandemics, or national emergencies.